Blogs

Here's the latest blogs from our Executive team and staff on topical issues within the housing sector

Customer news

Customer Influence – acting on your feedback

One of the aims of our Customer Influence Strategy 2024-28 is ‘act’. Here’s how we’re acting on the feedback we’ve heard from you so far.

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Staff talking to customer
Press releases

Welcome to 3 new Board members

VIVID has appointed Andrew Binnie, Caroline Stockmann and Abi Kee to its Board as it continues its transformation of customer services, and investment in existing and new homes.

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New NEDs VIVID Board
Customer news

You said, we did: October 2024

One of the aims of our Customer Influence Strategy 2024-28 is ‘learn’. Here’s some information about how we’re listening to and learning from our customers.

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VIVID staff members talking
Customer news

Tell DWP about your experiences of contacting them by phone

The DWP wants to find out about experiences of accessing DWP services via telephone across all benefit lines.

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Elderly woman on phone
Customer news

Working Together

Over the past 6 months we have been developing ways to make sure we work more collaboratively with customers and make sure our customer voices influence what we do.

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Customer at door smiling at staff
Customer news

Tpas Involvement Week: 14 - 18 October 2024

Tpas are hosting a National Involvement Week, to shine a spotlight on and celebrate all forms of resident, tenant, and customer-led involvement.

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Tpas involvement week 2024
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