Our support during the coronavirus outbreak

We know many people will be impacted by coronavirus, particularly the most vulnerable. That’s why we’re offering our support to those individuals and also to local community groups and food banks that are working hard during this challenging time to help those who need it the most. You can read about our support during the pandemic below.

Support for community groups and foodbanks

We’ve donated £125,000 for local community groups to help vulnerable people

We've joined up with Hampshire & Isle of Wight Community Foundation (HIWCF) to allocate £125,000 extra funds to the fantastic local community groups that are supporting older and vulnerable people throughout the coronavirus crisis. These groups play a vital role in helping with tasks such as shopping, collecting prescriptions, dog walking and offering a friendly voice to ensure people feel less isolated and more connected. All of the funding has now been allocated and we're not accepting new applications. 

Here’s a list of groups we’ve supported:

We’ve donated £5k to support them in delivering food parcels to the most vulnerable. You can read more about Spotlight UK’s fantastic work here.

£10k has been donated to this charity to support their work in providing food to the most vulnerable and offering a friendly voice to those in self-isolation. Read more about their work here.

We’ve donated £5k to this charity to help them provide free school meals for children that need it in the local area. Read more about the charity here.

We’ve donated £3k to RCS Ltd, who are providing food parcels to families and individuals across Test Valley. You can read more about RCS's great works here.

We’ve funded £10k towards Aurora New Dawn to deliver a 24/7 domestic violence helpline in Hampshire. The service will also be able to refer victims to us for support should the victim wish for our help. Find out more about Aurora’s support here.

We've awarded nearly £10k to Home Start Hampshire to support vulnerable families through enhanced digital and telephone support services.

Just under £5k was awarded to Age UK Portsmouth, so they can provide support to customers during the coronavirus outbreak and offer free, independent, confidential information, advice and support to adults in Portsmouth and Hampshire.

Boogie Mites in Portsmouth has been granted  £1,800 to run online music sessions for families with babies and pre-school children and intergenerational work.

We’ve awarded £1,250 to the The Crondall and Ewshott Village Pump Group to support their hot meal delivery service and welfare check in service.

We’ve awarded 3k to Fleet Lions who are reducing digital exclusion during the coronavirus pandemic by providing refurbished computers and laptops.

We have awarded £3,250 towards a Universal Credit and Housing Benefit caseworker at Citizens Advice in Portsmouth.

£1k of funding has been granted towards Alton Mutual Aid CV19 to support them with their shopping, prescription and food delivery services. 

We’ve contributed £1k towards Hayling Island CC Hayling Helpers to help them provide food parcels to vulnerable people on the island.

We’ve donated £1,300 to Scotty’s Little Soldiers a bereavement support charity for children of veterans.

A grant of £1k has been awarded to £1k to Gosport Football Club for their feed a family project to support their feed a family project.

We’ve awarded £500 to Awaaz FM Radio to support a disabled volunteer to record and produce CV19 radio programmes from their home. This is a community radio station, broadcasting in a variety of community languages in Southampton.

We awarded £1.5k to Hart Voluntary Action towards tablets for young carers.

We’ve awarded £2,664 to Starfish Enterprise in Basingstoke to help them to purchase a refrigerated van to support with food deliveries.

We’ve funded £6296 to Outcome Home to provide peer mentoring and support to homeless people in the Basingstoke area.

We’ve funded £3,777 towards One Community, Eastleigh who are providing wellbeing activity packs for those self-isolating and tailored for those with dementia and Alzheimers.

£2,500 has been awarded to Homestart North West Hampshire to support vulnerable families.

We’ve awarded Hampshire and Berkshire 4 X 4 response a grant of £2,500 to support communication and tracking of response vehicles and responders during the coronavirus pandemic and beyond.

We’ve provided £4,870 in funding to the Kings Community Church Food Centre in Hedge End to enable them to convert a room for storage with temperature control so they can better support those who need access to food bank services.

We've awarded £2,500 to Break Out Youth for an LGBTQ young persons' project in Hart and Rushmoor.

We've awarded the Hollie Gazzard Trust £2,500 to pilot its Hollie Guard Extra app. This project provides a professionally monitored safeguarding service for victims of domestic violence and stalking.

We've awarded £1,875 to Age Concern in Easteligh to deliver a befriending service.

We've provided £1,750 to wards this much-needed outreach service to support vulnerable and disadvantaged young people in communities across the Winchester District.

We've awarded £4,594 to support this organisation enable older people to live later life well through clubs, activities and support services across all districts in Hampshire.

We've awarded £2,080 to the Camrose Cetnre in Basinsgtoke, who support the homeless, to enable them to buy additional PPE.

We've donated £2,900 towards the Baby Bank in Portsmouth.

We've awarded £1,000 towards the school uniform project delivered by St Francis Headley Down Foodbank in East Hampshire.

We've donnated £1,000 to Haemochromatosis UK to fund the provision of patient information in Hampshire hospitals.

We've awarded £500 to Cross Barn, Odiham towards a camera to support broadcasting of activities to residents who continue to shield or lack confidence in getting to a centre for activities.

We've awarded £2,132.13 to World with Friends, an organisation that supports families with chronically sick and disabled young people aged 5-25.

We've provided £4,264.25 to the Flying Solo project to enable them to provide helpline support for care leavers and unaccompanied asylum seeking children, and a card and small gift at Christmas.

We awarded £2,500 to the Jacobs Well Care Centre in Gosport to provide much-needed food deliveries.

We provided £700 to Bedhampton Community Centre .

We awarded the Maggie Keswick Jencks Cancer Caring Centre with £8,844.

Read Easy in Basingstoke recieved £1,500 in funding.

We awarded Age Concern Hampshire with £3,300.

We donnated £1,500 to Romsey Community School.


We’ve donated £125,000 to foodbanks

Knowing many people are facing even more financial pressure and changing circumstances given the impact of coronavirus, we've contacted local foodbanks to make a donation to support their work during this time. Here’s a list of some of the foodbanks we’ve donated to:

Basingstoke Foodbank / Eastleigh Basics Bank / Hedge End Food Centre / Hound Basics Netley / Farnborough Foodbank / Hart Foodbank / Portsmouth Foodbank  /  Havant Beacon Foodbank  / Southampton Basics Bank / Andover Foodbank / Farnham Foodbank  / Winchester Basics Bank / Meon Valley Foodbank / St Vincent de Paul Society Food Banks / Ringwood Foodbank / Waterside Foodbank / Totton Basics Bank

Please contact your local foodbank if you need some help.

Community group directory

There’s a range of local community groups supporting people who are self-isolating because of the coronavirus, who can help with things like delivering food, shopping or simply phoning for a chat.

We’ve produced a helpful directory of groups for our customers that are recognised by Community and Voluntary Services (CVS), a local authority or organisations such as Good Neighbours. These groups usually have policies and procedures which keep customers and volunteers safe. You can find this directory here.

Keeping our customers connected

We offered 200 free tablets complete with built in sim cards to help our customers stay connected. These tablets were offered on a first-come, first-serve basis to individuals where the need was identified. This includes:


  • Our older and more vulnerable customers, those identified as ‘high risk’ and are self-isolating, who need help staying in touch with their loved ones.
  • Families who don’t have the equipment their children need to do their schoolwork from home.

Welfare support calls

We understand how difficult it must be for our customers who have to self-isolate for a long time. That’s why we’re keeping in regular contact with 1k of our customers in our older person’s schemes to check on their wellbeing and ensure they’ve everything they need during these challenging times.

Emergency accommodation

We’re supporting local authorities and Hampshire County Council with emergency accommodation for rough sleepers, victims of domestic violence, hospital discharges and emergency decants. So far, we’re pleased to of provided 15 homes to help individuals in an emergency situation and are continuing to provide support where needed.