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Benefits Customer news Money Advice Support Tenancy VIVID Plus

VIVID Plus: Supporting our customers to manage their finances

We’re here to help you with money advice and support and we can provide information on everything from budgeting to managing debt.

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Customer news Money Advice Support VIVID Plus

VIVID Plus: Helping our customers access the support they need

Lynn was walking past a customer's home and saw smoke coming out of the window. Lynn called the fire brigade and they found the customer was cooking but had fallen asleep, causing a fire to start.

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Benefits Customer news Money Advice VIVID Plus

VIVID Plus: Helping our customers get back on their feet

George* was referred to our tenancy support team as he was seeking support with finding employment, which he hoped would help him deal with his rent arrears. His spinal injury made it difficult for him to find work.

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Customer news Money Advice Support

Helping customers with their Universal Credit claims

Diana came to us for advice during the pandemic last year, after she was reassessed by the DWP and was told that she was no longer entitled to Personal Independence Payment. We helped her to claim the benefits she was entitled to.

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Customer news Money Advice

Tidying up your finances for spring

Spring is the perfect time to tidy the areas that you never get around to – including your finances! Take a look at our helpful ‘spring-cleaning’ budget tips, to help you save a few extra pennies before summer.

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Customer news Money Advice

Important update for customers who claim Universal Credit

You should’ve received your rent review letter from us, and we wanted to remind you that if you claim Universal Credit, you need to update your journal with any changes.

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