Customer news Money Advice

Worried about paying your utilities bills?


One in three Brits worries about paying their water, electric and gas bills – If you’re struggling, read the tips below to make sure that you’re getting the support you need:

1. Check your energy tariff. Use an online comparison site to check you're on the best tariff and switch your energy supplier if you find a cheaper deal.

2. Get help with bills. Have a look on your utility company’s website for discounts, grants and social rates. Local water companies, Southern WaterPortsmouth WaterThames Water and South East Water all offer a range of social tariffs. These are available if you’re on a low income, a large family, in receipt of Pension Credit or have a medical problem that increases water usage. You may also be entitled to get £140 off your electricity bill next winter under the Warm Home Discount Scheme, or if you’re on Pension Credit or a low income and your supplier provides your gas and electricity, you may be eligible for a discount on your gas bill - contact your supplier to find out how to apply.

3. Ensure you’re claiming all the benefits that you’re entitled to. Contact us and we’ll be able to help you check that you’re receiving all the benefits that you’re eligible for.

4. Use less energy and water. Here are some top tips:

  • Turn your lights and heating off when you go out
  •  Turn the water off while you’re brushing your teeth
  • Switch off standby
  • Take shorter showers
  • Use full loads in the washing machine
  •  Hang your laundry out if you can, rather than use a tumble dryer
  • Turn the heating down by one degree and wear an extra jumper.

If you're worried about your bills, let us know and we may be able to help.