We're the first housing association to pilot a new, innovative app that will provide early intervention to support our customers and prevent them from getting into crisis situations.

The new TellJO software will allow our customers to assess their own support needs after completing a self-assessment and sign post them directly to agencies to access the right support. This will also give us the opportunity to start engaging with the customer and offer our own bespoke support service (which includes wellbeing, employment and training, money and benefits advice, digital inclusion and homeless prevention).

The service will provide us with information about the best approach to engage with our customers. This will allow us to identify issues and challenges more effectively, engage with customers that are usually hard to speak to, and provide a more proactive service which encourages action taking and empowers the customer to access support themselves.

Derek Streek, our Head of Neighbourhoods, said: “We’re always exploring new and innovative ways to identify, engage and support the wellbeing of our customers and provide them with a brighter future. And we hope this new app will allow us to deliver a more tailored and practical support service for some of our harder to reach customers with support needs. We’re looking forward to seeing the outcomes of the trial.”

Dominic Maxwell, the co-founder and director of TellJO, added: “We are delighted to be piloting TellJO with VIVID.  Partnering with a housing association which has a culture of innovation and the desire to give vulnerable and often disengaged customers the best possible outcomes is critical to our mission. We look forward to creating a positive evidence based social impact with VIVID.”