Customer news Support

Useful contacts over the festive season

We know that the festive season can be hard for some and there are lots of organisations that can provide help and support during this time. We’ve put together a list of support contact below:


  • Samaritans (open 24/7 for anyone who needs to talk): 116 123
  • The Silverline (free confidential helpline providing information, friendship and advice to over 55s, open 24 hours a day, every day of the year): 0800 4 70 80 90
  • National Domestic Advice Helpline (freephone, 24-hour National Domestic Abuse Helpline): 0808 2000 247.  Silent help from the police: If you need help but are unable to speak because of domestic abuse ring 999 when they answer press 55.
  • Men's Advice Line (Confidential advice and support for men experiencing domestic violence and abuse by a current or ex-partner or family member): 0808 801 0327
  • The Trussell Trust (Emergency food and support for people in need. Includes a searchable list of local foodbanks)
  • Money Advice Service (provides free and impartial money advice): 0800 138 7777
  • LGBT Foundation (Advice, support and information for people identifying as LGBTQ+): 0345 3 30 30 30

You can also find a list of our trusted local support organisations here.