We want to make it easy for you to share views about our services, so we’re introducing a new way you’ll be able to share your views.
Once launched, we’ll be sending you a short text message every time:
For new customers we’ll be asking how they feel about their first experience and their new home.
You’ll get 2 text messages that will say they are from us.
If we don’t have an up-to-date mobile number for you, we’ll ask for your feedback via email instead. Unfortunately, if we don’t have an email for you, we can’t ask for your feedback this way. You can update your details by creating an online account if you haven’t done so already.
Your feedback will help us to understand your views more clearly and to respond quickly if you tell us you still have outstanding issues.
Texts will be charged at your service provider’s standard rate or included in your bundle if you have a text allowance.
All feedback will be used and analysed to improve services that affect you, so we would really appreciate you taking a few seconds to reply!
And rest assured we take handling of your data seriously. You can find out more in our privacy notice https://www.vividhomes.co.uk/privacy-notice.
If you do not wish to be contacted to provide feedback, please contact us at 0800 652 0898 or firstname.lastname@example.org to let us know