Customer news Repairs

Repair appointment alerts

From early May 2022, if we have your mobile number, you’ll start to receive text messages from us to inform and remind you of your repair appointments. 

You will be sent up to 3 messages covering: 

  • When a repair appointment is scheduled or re-scheduled 
  • A reminder message 7 days before any non-urgent appointments 
  • A further reminder message the evening before the appointment. 

These text messages will contain useful information about the appointment and you'll be signposted to your online account, or to our customer experience team, if you want to re-arrange to an alternative date and time. 

We hope this will help us to manage our repairs appointments with you more effectively.  

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