During the festive season, there will be some changes to our customer contact centre opening hours:
Monday 24 December - Our customer contact centre will close at 2pm. Our normal out of hours service is available for emergencies on 0800 652 0898
Tuesday 25 and Wednesday 26 December - Emergency out of hours service
Thursday 27 to Monday 31 December - Customer contact centre open as usual, with our out of hours team covering services once the office has closed and over the weekend. Our opening hours are: Mon - Thur 8.30am - 5pm and Fri 8.30am - 4.30pm
Tuesday 1 January - Emergency out of hours service
Wednesday 2 January - Customer contact centre open and usual services continue.
And remember, if you do have an emergency during this time, you can contact our out of hours team on 0800 652 0898.
We’d like to wish all of our customers a Merry Christmas and a Happy New Year!