Customer news

Our Christmas and New Year opening hours

During the festive season, there will be some changes to our customer contact centre opening hours:


Monday 24 December - Our customer contact centre will close at 2pm. Our normal out of hours service is available for emergencies on 0800 652 0898

Tuesday 25 and Wednesday 26 December - Emergency out of hours service

Thursday 27 to Monday 31 December - Customer contact centre open as usual, with our out of hours team covering services once the office has closed and over the weekend. Our opening hours are: Mon - Thur 8.30am - 5pm and  Fri 8.30am - 4.30pm

Tuesday 1 January - Emergency out of hours service

Wednesday 2 January - Customer contact centre open and usual services continue.


And remember, if you do have an emergency during this time, you can contact our out of hours team on 0800 652 0898.

We’d like to wish all of our customers a Merry Christmas and a Happy New Year!

Latest Tweet

We're pleased to have upheld the highest regulatory ratings for governance and viability. CE @Pez_mark said "We’ve…

Find out more