Customer news

Our Christmas and New Year opening hours 2019

During the festive season, there will be some changes to our customer contact centre opening hours:


Tuesday 24 December - Our customer contact centre will close at 1pm. Our normal out of hours service is available for emergencies on 0800 652 0898

Wednesday 25 and Thursday 26 December - Emergency out of hours service

Friday 27 to Tuesday 31 December - Customer contact centre open as usual, with our out of hours team covering services once the office has closed and over the weekend. Our opening hours are: Mon - Thur 8.30am - 5pm and  Fri 8.30am - 4.30pm

Wednesday 1 January - Emergency out of hours service

Thursday 2 January - Customer contact centre open and usual services continue.


And remember, if you do have an emergency during this time, you can contact our out of hours team on 0800 652 0898.

We’d like to wish all of our customers a Merry Christmas and a Happy New Year!