Customer news Support

Sign up for round the clock access to your account

We always listen to your comments and feedback about how you use our services and, more importantly, the improvements you’d like to see.

Nobody likes having to “hold the line” and sometimes getting in touch during the day just isn’t convenient if you’re at work or busy with young children.

So, signing up to your own online account can make life easier for you to do more whenever you want at the time you want.

What you can expect when you sign up:

  • Book repairs appointments - Log a repair at any time day or night, you can tell us at the touch of a button, without having to wait on the phone.*
  • Reschedule repairs appointments - We understand that sometimes your plans need to be changed. So, rearranging your appointment can be done via your online account.
  • Pay your rent - You can pay any time of day or night. And it’s simple, quick and easy to make a payment with your payment card. Payments will show on your account straight away, so you can check your balance immediately!
  • Check your account balance – now there’s two ways. If you have an online account you can log in to view your payment history. Or simply text bal to 07860 063211.
  • View a breakdown of your service charges - make sure you understand what you’re paying for and the services that we cover.
  • Set up, update and manage your Direct Debits – there’s no need to call to set up a Direct Debit or visit the bank, you can manage your payments from your sofa or your bed!.
  • Update your personal and household details – ensure that your details are correct, without having to wait on the phone.

*Remember, if you have an emergency that can't wait, you can still get through to our emergency out of hours number - 0800 652 0898. 

Sign up now to access your account today!

All you'll need is your customer reference number. You can find this on most letters that we send you. Or get in touch and we can tell you what it is.

Signing up to your own online account can make life easier for you to do more whenever you want at the time you want.

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