Customer news

New system improves and streamlines service for customers - key dates to note

We're launching a new computer system, which will change the way we work and bring lots of benefits and improvements to the service that we’re able to provide you.

The new system will streamline our services, so we’ll be able to answer your queries quicker, and more effectively. We will also be launching a new online account so you can access more of our services anytime and anywhere. You’ll soon be able to log into your account and:


  • View your account statement and make payments
  • Raise a repair, and book and reschedule a repair appointment
  • Set up, update and manage your Direct Debits
  • Update your personal and household details
  • View a breakdown of service changes
  • And much more!


Some of our services will be affected while we implement the new system:

  • Monday 19 November: Our services are back up and running, however we expect our phonelines to be very busy, so if your call isn't urgent it may be best to phone back another day. 

You can find our contact details here.

Thank you in advance for your patience and understanding during this time. We’ll do our best to answer your queries as quickly and effectively as possible.