Customer news

New system improves and streamlines service for customers - key dates to note

We're launching a new computer system, which will change the way we work and bring lots of benefits and improvements to the service that we’re able to provide you.

The new system will streamline our services, so we’ll be able to answer your queries quicker, and more effectively. We will also be launching a new online account so you can access more of our services anytime and anywhere. You’ll soon be able to log into your account and:


  • View your account statement and make payments
  • Raise a repair, and book and reschedule a repair appointment
  • Set up, update and manage your Direct Debits
  • Update your personal and household details
  • View a breakdown of service changes
  • And much more!


Some of our services will be affected while we implement the new system:

  • Monday 12 - Thursday 15 November:  We’ll be able to answer queries relating to your tenancy, but will be unable to book any repair appointments, apart from emergency repairs. Any planned repair appointments will continue as usual. If your call isn't urgent, please call back later in the week.
  • Monday 19 November: Our brand new online account goes live - log into your account and have a look around!


Contacting us during these times:

If you have an emergency, please get in touch using our usual phone number (0800 652 0898). If your query isn’t urgent, please send us an email, and we’ll get back to you, or phone us back from Wednesday 14 November. You can find our contact details here.

Thank you in advance for your patience and understanding during this time. We’ll do our best to answer your queries as quickly and effectively as possible.

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