You’ll  be able to access your new account 24/7, and it'll be easy to use.

You’ll be able to log into your account and:

• View your account statement and make payments
• Raise a repair, and book and reschedule a repair appointment
• Set up, update and manage your Direct Debits
• Update your personal and household details
• View a breakdown of service changes
• And much more!

If you already have an online account, there will be some disruption to your service while we upgrade the system:

• From 15 October, we’ll no longer register new customers
• From 7 November, you’ll be unable to access your online account whilst we complete important upgrade work to the system
• On 19 November, the new system will go live – so make sure you have a look aorund your new look account!

How can I access services when I can’t access my online account?

You can pay your rent a number of other ways – find out more here.

To raise a repair or for any other queries, please contact us on customer@vividhomes.co.uk or 0800 652 0898.