Customer news Tenancy

Make reporting a repair or paying your rent simple

We’re excited to launch our new and improved online account which will make accessing our services 24/7 much easier!

Sign up today, to be able to:


  • Book and reschedule repairs appointments - Log a repair at any time, as we know that things don’t always go wrong during office hours. You can tell us at the click of a button, without having to wait for us to open in the morning (if it's an emergancy that can't wait, you can still get through on our usual out of hours number - 0800 652 0898). And if anything changes, you can rearrange your appointment too! Please note that this service is currently only available for customers that we have a repairs responsibility for, but we’re looking to enhance the service in the future.
  • Pay your rent - You can pay any time of day or night. And it’s simple, quick and easy to make a payment with your payment card. Payments will show on your account straight away, so you can check your balance immediately!
  • Check your account balance and view a breakdown of service charges - at the click of a button.
  • Set up, update and manage your Direct Debits – there’s no need to go into the bank, you can manage your payments from your sofa.
  • Update your personal and household details – ensure that your details are correct, without having to wait on the phone.


Sign up to access your account today!

You'll need your customer reference number. You can find this on most letters that we send you or get in touch and we can tell you what it is.