Customer news

How to get in touch with us

How to get in touch with us

Whether you have a query with your rent account, want to find out more about the support that we offer, or need to report a repair (please remember to let us know about repairs in communal areas, as well as your home!), it’s important that you know the best ways to get in touch. Here’s a reminder…


Visit our website

Complete the simple and easy to use form on our website, and we’ll respond by the end of the next working day.

If you’re a former First Wessex customer, you can report a repair or raise a query through your online account. If haven't already, register for an account.

Later this year, we’ll be making improvements to our online account service and rolling it out to all customers. Keep an eye out for more information.


Give us a ring

We’ve recently launched a new phone number, so make a note of it – 0800 652 0898. We're open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday.

You can also call 0800 652 0898 to report an emergency repair – someone will be there anytime, day or night.


Get in touch on social media

Follow us on Facebook, Twitter, LinkedIn and Instagram – as well as keeping up to date with what we’re up to, we can also answer any queries that you may have.

Try our new British Sign Language Service

Our recently launched service, provided by SignVideo, allows you to contact us using British Sign Language via a live button on our website. When you click the button (which you’ll find under here, on our accessibility page), you’ll be connected to an interpreter from SignVideo who will interpret your call. To find out more about the service, take a look at the SignVideo set-up video.