Customer news Repairs

Getting your home ready for winter

Autumn’s here and winter’s just around the corner. And the best time to check that your home's ready for winter is before the cold weather kicks in. So, here are a few top tips to look after you and your home:


Test your heating

  • Turn your heating on sooner rather than later to check that everything's working before it gets really cold.
  • If there’s a problem, get in touch so we can book an appointment to fix it. Don’t wait until winter to see if there’s an issue!
  • We carry out annual gas safety checks in your home. If your appointment’s due, make sure you’re in for it. These checks are legally required and important for your safety. If you’ve missed your appointment, get in touch to rebook it as soon as possible.
  • If you’re a leaseholder or you own your home through our shared ownership scheme, you’re responsible for your own boiler and appliances. You should use a Gas Safe registered engineer to fit, fix and service your appliances. You can find an engineer at or call 0800 408 5500.
  • Check your radiators – if they’re cold at the bottom when they’re on, air may be trapped inside, so get in touch.
  • Follow this link for some top tips on keeping your home cosy in the winter months.


Reduce damp and condensation

  • Damp is often an issue during the colder months. To prevent warm air and steam entering colder rooms, close your kitchen and bathroom doors whilst cooking (using pan lids when boiling or steaming food) or showering and for 20 minutes after.
  • Hang your washing outside to dry, or in the bathroom with the door closed. Don’t dry it on radiators.
  • And finally, monitor and manage the condensation in your home. You can do this by buying a hygrometer to monitor humidity and temperature. The ideal conditions are 40-60% humidity and 18-21°c.
  • You can find more information about how you can prevent and reduce condensation and mould here.


Check that you have home contents insurance

  • Make sure your home contents insurance covers winter-related damage
  • There's an insurance service available especially for our customers through Thistle Insurance - find out more here.


Check your fire alarms

  • Test your fire alarm regularly to ensure it’s working properly – find out more here.


Look after your wellbeing

  • Cold weather can cause health problems for some people, particularly elderly people. Make sure you stay active, wear lots of layers and have plenty of hot drinks and a warm meal every day – why not try cooking our winter warming bean and sausage hotpot!
  • Check on your neighbours to make sure they are safe and well – if you’re worried about them, let your local council know or contact Age UK.

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