The full Universal Credit service goes live in Basingstoke on 23 May, following its roll out in West Berkshire, Southampton, Eastleigh and some parts of the New Forest last year
What is Universal Credit?
Universal Credit is a new benefit, which will replace Income Support, Income-related Employment and Support Allowance, Housing Benefit, Job Seeker’s Allowance (Income Based), Working Tax Credit and Child Tax Credit. It is now live across the country for single people who would normally be making a new claim for Jobseeker’s Allowance.
The government is now starting to roll out the full, digital Universal Credit service to working age people. This means that all new claims in those areas, for any of the benefits listed above, will be made for Universal Credit instead. In addition, major changes of circumstances will also trigger a claim for Universal Credit. However people already claiming benefits won’t have to move onto Universal Credit until they are asked to, unless they have a major change of circumstances. Please seek advice first.
When is it live in my area?
The full service goes live on the following dates:
Key information about Universal Credit
How to prepare for making a Universal Credit claim
Before making a claim for Universal Credit, we’d recommend gathering the following information to make the online claim process easier. You’ll need to be able answer the following questions:
*Please note, if you’re a former First Wessex resident, you can find this information on the customer portal.
During the application you’ll have to verify your identity online. We’d encourage that you try to register as soon as possible – here’s a link to the verify page.
If you’re unable to verify, you’ll need to make sure you have the correct documents for when you need to make a claim for Universal Credit. Watch this helpful video for a list of documents that you’ll need.
Giving you the support you need
We're here to help, so if you need any support or have any questions please get in touch.