Customer news

We've a new way to get your feedback

We’re really committed to knowing what matters most to you and improving what we do.

 

We’ve changed the way we ask for your feedback to make it easier for you to tell us what you think. You’ll now receive a text or an email following an interaction with us.  We’ve been rolling this out over the past few months, so thank you if you have already taken part.

 

As well as being easier for you, this will help us to get your feedback ‘in the moment’...  And if things have gone wrong, we are able to act more quickly to try and put things right.

 

In the past you may have taken part in a telephone survey that we ran monthly using an independent market research company, TLF Research.  This is a longer survey where we ask about your overall experience with us, how you rate our different services, and how you think we could improve.  We’ll be continuing to run these but only once every 6 months. 

 

We welcome all kinds of feedback, both positive and negative, as without knowing where we’ve gone wrong, we’ll never be able to get better. Feedback will be used to improve services that affect you, so we would really appreciate you taking the time to let us know how we’re doing.

if things have gone wrong, we are able to act more quickly to try and put things right

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