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VIVID publishes strong set of annual results and uses financial strength to provide more customer and community support

VIVID announces another year of great performance, despite the challenges faced by the country and housing sector. The organisation’s results have enabled it to provide extra support to its customers and communities and deliver on its promises to give customers a safe and secure home and provide the foundations for their wellbeing.  

In its Annual Review and Financial Statements 2020-21, published today, VIVID’s continued strength in the sector is clear, reporting an annual turnover of £310m and operating surplus of £92m. But what stands out most is how it used its financial position to provide more support to its customers and communities. 

Some notable achievements throughout the year include providing 2,550 new customers with a home, helping customers access more than £5.7m in benefits or income they were entitled to, supporting 589 customers get back to work and building 1,010 new homes, 42% of which were for social and affordable rent. 

In addition to this, VIVID also announced last year the launch of its charitable arm, VIVID Plus, through which the organisation pledges to invest £21m over the next 5 years to bring added support to customers and communities for the long-term.     

These collective achievements mean VIVID has continued its journey to deliver more homes, bright futures for its customers and communities and it’s determined to do more. 

Mark Perry, Chief Executive said, “The last year has made many of us really take stock of what matters most in life. This is where genuine empathy, understanding and support can make a real difference, and this is something we’ve continued to focus on as a business. We’re here for the long-term, and this year has reinforced that through good times and bad, there’s a central role we at VIVID can provide in helping people improve their life chances and supporting communities to thrive.  

“I’m delighted that as a business we’re continuing to move from strength to strength and this is testament to the commitment and collective efforts of everyone across the organisation, to do even more for our customers and neighbourhoods.”  

Other achievements throughout 2020/21 include: 

  • Achieving its highest overall customer satisfaction score of 80.4% 

  • Investing £45.2m in improving, repairing and maintaining its homes, including 2,116 window replacements, 468 kitchen replacements and 259 bathroom replacements 

  • Involving 1,362 customers in shaping VIVID’s service delivery  

  • Being one of the largest developers through Homes England Strategic Partnership with a grant allocation of £186m 

  • Securing a Best Companies accreditation for ‘very good’ levels of workplace engagement  

  • In response to the COVID-19 pandemic, VIVID, stepped up its support to customers and communities. This included providing £250,000 additional investment to community groups and foodbanks, working with local authority partners to supply emergency accommodation for rough sleepers, providing 400 sim-enabled tablets to keep children connected with their education and making thousands of phone calls to check on the wellbeing of customers.   

To read VIVID’s Annual Review and Financial Statements for 2020-21, please visit: https://www.vividhomes.co.uk/media/2907/annual-review-and-financial-statements-2020-21.pdf  

I’m delighted that as a business we’re continuing to move from strength to strength and this is testament to the commitment and collective efforts of everyone across the organisation, to do even more for our customers and neighbourhoods

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