Speaking on the publication of our first Annual Review, our Chief Executive, Mark Perry said: “Our vision is more homes, bright futures so ensuring our customers’ wellbeing and safety is therefore as important to us as providing and maintaining quality homes. Our Annual Review for 2017-2018 outlines our ambitions and demonstrates how well we’re delivering as an effective, as well as efficient, customer-focused business.”
Success stories include helping our customers unlock more than £3 million in unclaimed benefits, welcoming nearly 2,000 new customers and completing 749 new homes, including 593 for social and affordable rent or low-cost ownership.
Claims advice and other financial support was provided by our tenancy services to more than 1,300 customers as part of its range of wellbeing services.
The range of support and customer service is revealed in our Annual Review 2017-2018.
The colourful review brings our brand and vision to life through the eyes of customers and staff, along with key financial and performance information.
We ended our first year with 30,000 homes and 70,000 customers. Overall customer satisfaction with our services was around 80% with a net surplus of £67 million available for investment in future property development.
Our vision is more homes, bright futures so ensuring our customers’ wellbeing and safety is therefore as important to us as providing and maintaining quality homes