It replaces a lot of existing benefits: Child Tax Credit, Housing Benefit, Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance and Working Tax Credit.
It's being introduced in stages across the UK. You don't need to do anything until you hear from the Department for Work and Pensions about moving to Universal Credit, unless you have a change in circumstances.
Take a look at our Universal Credit booklet for helpful information about making a claim.
Before making a claim for Universal Credit, we’d recommend gathering the following information to make the online claim process easier. You’ll need to be able answer the following questions:
During the application you’ll have to verify your identity. We’d encourage you to try to do this online as soon as possible – here’s a link to the verify page. But don't worry if you can't do this, there are other ways to verify your identity.
You’ll need to make sure you have the correct documents for when you need to make a claim for Universal Credit. Watch this helpful video for a list of documents that you’ll need.
Read our latest news articles on Universal Credit
There's lots of helpful information and advice on www.gov.uk
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Shannon and Mary are two members of staff who also happen to be Universal Credit claimants. We've put together two short videos in which they talk about claiming UC and how we were able to help them with the process.
Get in touch straight away if you're struggling to pay your rent for any reason. It’s better to do it sooner, rather than later. A smaller debt is easier to solve than one that’s got out of control. You could lose your home if you don’t pay your rent. We can offer advice and support to get you back on track.Get in touch