Defects in my new-build home

Watch our short video for helpful advice about defects in your new-build home

Key points

  • Newly built homes come with a 12-month defect period, beginning when VIVID get the keys
  • During this time the developer may return to fix any faults that occur because of workmanship or installation issues
  • A blocked toilet isn't a defect
  • Items that have been gifted to you aren't covered by this warranty period
  • There may be a few repairs outstanding when you move in. If so, the developer will get in touch with you to book the repair appointments.
  • Please contact us if any defects occur during the 12-month defect period. You can do this by emailing customer@vividhomes.co.uk, phoning 0800 652 0898 or through your online account
  • Further information may be found in your Home User Guide
  • We'll carry out a final inspection of your home when the defect period is coming to an end.

Looking after my home

Everything you need to make sure your home’s safe, warm and comfortable

Looking after my home