Due to the high number of applications and new processes following coronavirus, we are experiencing delays. We will be in touch with you within 2 weeks of you submitting your application to confirm receipt, but there is a delay of 6 weeks for us to start progressing your application. Please be assured that we’re working as quickly as we can to get your home swap completed. Please take a look at our guide to check that you are swap ready.
We’re committed to providing a great customer service and we’ve recruited more staff to help us work through the applications, but there may be some delays. So please bear with us and we thank you for your patience.
Please make sure you fill in the form completely as that’ll help us process it faster. We'll be in contact with you if there's an issue with your application, so there's no need to call us for an update. We're working hard behind the scenes and will be in touch with you as soon as there’s news.