As a customer who lives in one of our market rent homes, you may only be a short-term renter with us (although most stay with us for much longer).
It doesn’t matter if you’re a VIVID customer for six months or 60 years, we want an open and fair relationship with you right the way through; where it’s clear what you should expect from us, and what we should expect from you.
Doing things online is normally the quickest and easiest way, but we know it’s not always the best way for everyone. You can phone us on 0800 652 0898 (our phone lines are open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday). Remember, the phones do get really busy. And you might have to wait.Get in touch