What to do if you smell gas

Watch our short video for helpful advice on what to do if you smell gas in your home

Read the transcript for the 'what to do if you smell gas' video (PDF 104kb)

Key points 


  • If you smell gas in your home, turn the gas off at the meter.
  • You’ll need to turn your control valve until you can’t turn it anymore.
  • If you live in a flat, you may have an additional emergency control valve, which needs to be turned off. You’ll need to turn the handle, so it’s across the pipe work.
  • Once you’ve turned your gas off at your meter, call Southern Gas Networks on 0800 111 999.
  • You’ll need to open your windows and doors, not use any electrical switches and leave the property immediately until they arrive.
  • Their engineer will check the safety of your gas supply and appliances.
  • If Southern Gas Networks think repair work is needed to any internal appliances or pipework, you’ll need to call us on 0800 652 0898. We’ll send a gas engineer to make your home safe again.