Watch our short video for helpful advice on how to isolate a leak in your home
Key points
If you have a leak coming from a tap or a toilet, you may be able to isolate it using an isolation valve instead of turning the water off to your entire property.
The isolation valve is usually located under your toilet or tap.
To turn it off you’ll need a flat head screwdriver.
When the water’s on, the slot on the isolation valve should follow the pipe work.
To turn the water off, give the slot a quarter turn in either direction, so it’s going across the pipe work.
If you do find this hasn’t worked, and the leak is still there, you’ll need to turn it off at the stop tap.
Once the water’s off, contact us by emailing customer@vividhomes.co.uk or phoning 0800 652 0898 and we’ll come out to complete the repair.