Isolating a leak

Watch our short video for helpful advice on how to isolate a leak in your home

Read the transcript for the 'isolating a leak' video (PDF 80kb)

Key points


  • If you have a leak coming from a tap or a toilet, you may be able to isolate it using an isolation valve instead of turning the water off to your entire property.
  • The isolation valve is usually located under your toilet or tap.
  • To turn it off you’ll need a flat head screwdriver.
  • When the water’s on, the slot on the isolation valve should follow the pipe work.
  • To turn the water off, give the slot a quarter turn in either direction, so it’s going across the pipe work.
  • If you do find this hasn’t worked, and the leak is still there, you’ll need to turn it off at the stop tap.
  • Once the water’s off, contact us by emailing or phoning 0800 652 0898 and we’ll come out to complete the repair.