Our ground maintenance service

Where our homes have a shared or communal garden or lawn area, we may provide a grounds maintenance service. Customers pay for this service through a weekly service charge. We carry our regular visits throughout the year (between 26 and 19 visits a year, depending on where you live). Below, we outline what customers can expect from our service:

• Litter - We’ll pick litter up each time we visit.
• Grass cutting - We’ll cut the grass every two weeks during the growing season, but we don’t collect the cuttings. We’ll strimm along the edges and around obstacles at the same time and clear any cuttings off paths and patios. We’ll reform grass edges along paths and walkways during the winter months.
• Shrub bed maintenance - We’ll treat any shrub beds with weed killer every two weeks and pull-out tall and inaccessible weeds by hand. We’ll trim under windows, around doors and off paths and car parks as and when we need to. All cuttings will be collected. We’ll reduce tall shrubs during the winter months to make them more manageable.
• Hedges - We’ll trim hedges once during the growing season and again during the winter. We may have to stop or postpone work if birds are nesting. All cuttings will be collected. We’ll reduce tall hedges during the winter to make them more manageable.
• Paths, car parks and drying areas - We’ll treat paths, car parks and drying areas with weed killer every two weeks during the growing season and keep them swept and clear of leaves and debris. Leaves will be collected. Moss and algae will be treated periodically.
• Trees - We’ll remove old unwanted tree stakes and ties and we’ll remove suckers (new branches) and small, low hanging branches that obstruct access and walkways. All cuttings will be collected.
• Snow clearance and gritting - We’ll top up and replenish our grit bins, which are at our Older Persons' and Extra Care schemes. We’ll proactively grit and clear snow from our extra care, older persons and supported housing schemes first and foremost.