Fire safety and what to do in the event of a fire

How to protect yourself and stay safe if there’s a fire where you live

To protect yourself in the event of a fire, we need you to know what to do to keep yourself and your family and neighbours safe if there’s a fire in your home or your apartment block. Find out what to do in the event of a fire below.

We also want you to know the steps we take to keep you and your home fire safe. 

What we do to protect you from fire: 

  • We work with fire experts to make sure that we’ve done everything we can to reduce the risk of a fire starting or getting out of control. Part of this works includes completing a fire risk assessments for all our apartment blocks – and sometimes other buildings - to identify any actions to make our buildings safer. If you’d like to receive a copy of your Fire Risk Assessment, please contact us

  • Install and maintain fire alarm systems, fire detection and protection equipment in blocks of flats and supported housing properties, which we maintain to the highest possible standard.  

  • Carry out annual checks on smoke and heat detectors in our rented homes. All other residents are responsible for installing and maintaining their own detectors. 

  • Regularly inspect fire doors to ensure they’re fit for purpose. 

  • Regularly inspect our blocks to ensure that escape routes are clear, and we remove any items from communal areas that may pose a fire risk. 

  • Update you on any fire safety issues by letter or email. 

  • Provide support to those who may need help evacuating in the event of a fire or emergency. 

  • Carry out further checks on taller buildings and those with cladding. 

Things you NEED to know or need to DO now (please don’t skip this bit) 

  • Take steps to reduce the chances of a fire occurring in your home – read out tips to prevent a fire in your home

  • Ensure everyone in your home knows what to do and how to evacuate the building in the event of a fire – find out more below. 

  • Keep communal areas clear. 

  • Get in touch if you spot any fire safety issues, such as faulty lights or fire doors or if there are items being stored in communal areas. If you think - at any time - that any fire safety equipment in any homes or blocks might have been tampered with, let us know straight away by calling 0800 652 089. 

  • Read any information we send you on fire safety and share with other household members. 

  • Regularly test your smoke alarm. 

  • If you live in a block, let us know if you or a household member needs support evacuating the building (including children), so we can create a personal emergency evacuation plan. Find out more here

What do to in the event of a fire 

What to do if a fire breaks out where you live - there’s different advice for different places. 

  • Quickly get out of the room where the fire is and close the door behind you 

  • Call the fire service on 999 immediately 

  • Tell everyone in your home that there’s a fire and to get out too 

  • Don’t stop to get any of your things, and shut the front door firmly behind you 

  • Do not try and put the fire out yourself 

  • Wait outside away from the building in a safe place 

  • Leave by the nearest available exit 

  • Call the fire service on 999 immediately 

  • Wait outside, away from the building or at the dedicated fire evacuation point 

  • The building you’re in is designed to contain a fire inside the apartment where it started 

  • If the fire isn’t in your apartment, close all your doors and windows and stay inside 

  • Dial 999 right away, just in case the person whose apartment is on fire is out or hasn’t been able to call 999 

  • If smoke or heat from the apartment where the fire is starts to affect your home then leave immediately, if it’s safe to do so. Or if the fire service people tell you to leave 

  • You can find out if this is the advice for your block by contacting us

  • If you’re in one of the homes where we told people to evacuate the building then do so, as long as it’s safe. 

  • If it isn’t safe, stay where you are and raise the alarm by dialling 999 immediately 

  • Remember, when you dial 999 you need to ask for FIRE 

  • When the operator answers give the address of where the fire is 

  • DON’T HANG UP until the address is repeated back to you and confirmed 

  • You can find out if this is the advice for your block by contacting us

Some general fire safety advice 

  • All our rented homes are fitted with a smoke detector – you should check the smoke detector every week to make sure the battery is still working.  DO NOT at any time disconnect it – it could save your life. 

  • Please let us know today, if you have trouble hearing and need a special detector. You can also contact adult services at your local council who can get one for you 

  • Let us know if you or a household member needs support evacuating the building, so we can create a personal emergency evacuation plan. Find out more here. 

  • More tips to help keep you safe from fire can be found at

Still not sure what to do?

If you have any questions or concerns, please get in touch and ask to speak to someone about fire safety

Get in touch