My account

Your new tool: 

The report a repair option is now live within your online account. So, if we're responsible for repairs in your home, you can use your account to book, rearrange and cancel repair appointments.

This is for booking routine appointments only - if you need an emergency repair, please call us on 0800 652 0898.

Logging in

Existing users

Did you previously use the online account? If you’re logging into your brand new online account for the first time, please use the temporary password that was emailed to you. You’ll be asked to change this when you first log in. You must use the email address you have recorded with us.

New users

Are you new to our online account? Register today to get started. You'll need your customer reference number to hand.

We’ve made some exciting changes to your online account - it  has a new look and is easier to use. You can login 24/7 and:

• View your account statement and make payments
• Raise a repair, and book and reschedule a repair appointment
• Set up, update and manage your Direct Debits
• Update your personal and household details
• View a breakdown of service changes
• And much more!