Working here

Everything you need to know about joining our team

What you’ll get from working with us

Working here means you'll laugh, smile and sometimes you might even cry because we deal with the real lives of real people. Bu t whatever happens, we know the people here will always do their best.

That warm feeling

Working as one team which, at the end of the day, makes a real difference to the wellbeing of our customers and the homes and services they choose from us.

Innovative environment

Welcoming challenges and change. Our staff can come up with new ideas for old things and are encouraged to give them a go. They’re praised for fresh thinking when changes happens, or supported for their bravery if things doesn’t quite go to plan.


Getting support for your career ambitions with individually planned training, coaching and mentoring. We believe if you get better, we all get better…and our customers get the best service possible.

Great pay and benefits

Doing a good day’s work for a good day’s pay - and other benefits. Everyone also gets good holiday entitlement, health care and pensions.

Work/life balance

Going home at a decent time too. When your day is done, unless there’s a special occasion or emergency, we’ll want to see you walking out the door at a good time. So the next day, you’ll be ready to do it all again.

If you join us, you'll:

Be paid well

Our salaries are good when compared to other companies who do similar work nearby

Get a lot of holiday

You’ll have a generous number of days off and there’s a chance for you to buy or sell up to 5 days of holiday each year. So that trip to Australia can still be on!

Get a decent pension

You’ll have access to a defined contribution pension scheme, with a 3% contribution from us

Have a health cash plan

Which means you’ll get paid back for eye tests and get part payments for glasses and check-ups at the dentist etc.

Get discounts

At some shops and places you go to outside work, such as cinema tickets and holidays

Be able to join

The tax-free childcare vouchers and Cycle2Work schemes

Get enhanced maternity, paternity and adoption pay

Have access to our independent employee advice and confidential counselling service

Get free life insurance


And in return, you’ll be expected to work hard and reach fair and achievable targets.

If you join us you’ll have the chance to constantly improve throughout your career. The highlights include:


  • We’ll help train you so you can make a great job of the role you’re paid for

  • We’ll help you learn new skills or complete professional training, which will benefit your job, improve your chances of getting promoted, or find a new job you want to do with us

  • We’ll create an individual development plan just for you. And you’ll meet your boss regularly to talk about it and you can speak to our learning and development specialists too

How our people work

Mark Perry, Chief Executive explains what "deliver a great customer experience", "encourage challenge and change"; and "work as one team" mean to us. Our values are essential to support our vision and shape our culture. It’s what makes us who we are and is a massive part of our corporate identity and personality – our DNA.

See what we're doing to close the gender pay gap

As a people business, we work hard to create a high profile, fun, friendly working environment, recruiting high-level expertise and invest in our staff’s development, whilst looking after their wellbeing. Take a look at our gender pay report.

Gender pay report 2018

Read the report

Gender pay report 2017

Read the report

Want to join us?

Take a look at our current vacancies. There might be something there for you

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