How we hire

Attracting the right kind of people to come and work for us

Choosing the right people

We can’t do our important work without the right people in our teams. But the way we choose new people can feel a bit daunting. So here’s some information to help explain how it all works. We hope this will take away some of the fear that’s often part of applying for a new job so you can do your best.


Getting ready to apply and fill in the forms

  • For many of our jobs, you can fill in an online application form

  • Have a look here and see if there’s anything that matches your skills and experience and looks good to you. We want you to enjoy working here because we think happy people are more likely to do a great job

  • Check out the job description and person spec with the job advert to see if they fit you and what you can do

  • It’s important that your CV is up-to-date and tailored to the job you’re applying for. Remember to give us examples of the things you’ve done in other jobs or other areas of your life, that are similar to what’s needed for the new job

You can also get help from the experts

Learn Direct - Get help with applying for a job

My Perfect CV - Tips on how to build your CV

Total Jobs - How to write a winning application form


After you’ve applied: how we choose

We have to be honest here. Not everyone who applies for a job will go through to the next stages. If this happens to you, it’s totally natural to feel disappointed. And where possible (when we’ve not been asked by too many people at once), we’ll give you feedback on why this happened.

We use many different ways to find the right people.

Here's what might happen next:

  • We’ll arrange to call you for a chat

  • The phone call could take up to about 30 minutes - don’t worry, we’re paying for the call

  • It could be followed by another interview or test

  • Sometimes, we’ll send you some questions where you record your answers using a webcam

  • It won’t take longer than 30 minutes to do

  • We’ll send you more information if we need you to do it

  • We may ask you to do a test online either before you come for an interview or on the day

  • Again, there’s no need to worry. We’ll make sure you have all the information you need and you’ll be given plenty of notice

  • If you need to do presentations as part of the job, we could ask you to do one for us

  • We usually ask you to prepare in advance but sometimes we give people an unseen topic on the day and a short time to prepare, to see how well you deal with pressure or how well you can communicate an important subject

  • You won’t be offered a job without coming in for what’s called a competency-based interview, with at least 2 people doing the interviewing

  • This is where we’ll ask questions to check you have the right skills for the job and ask for examples of how you’ve done the things that are important or essential for the role

  • But remember, it’s also about if the job’s right for you, so there’ll be plenty of time for you to ask us questions too

And then making our decision

  • Once the interview is out of the way, we’ll get back to you as quickly as possible
  • If we want to offer you the job, we’ll give you a call to let you know the good news
  • If, this time, you’ve not been successful, then we usually let you know by e-mail
  • If you don’t get the job, we’re always happy to give feedback. Don’t let it put you off applying for other jobs with us at another time. You may have been pipped at the post, you might need more experience, or we might think you’re better suited for something else.