Policies and strategies

A list of all our key policies, strategies and statements

We believe in being open and honest.

And that includes being absolutely transparent about the way we work. So, here’s a list of all our main policies, strategies and statements.

We don’t expect you to read all of them. But if there’s something there you’ve seen and would like to know more about, just get in touch.

Adaptations policy

Anti-social behaviour policy

Asset compliance policy

Asset management strategy

Board membership and shareholding policy

Community investment strategy

Customer engagement and involvement strategy 2022-2025

Customer service strategy

Compensation policy

Complaints policy

Corporate Plan 2023-28

Data protection policy

Domestic abuse policy

Equality and diversity policy

Fire policy

General terms and conditions of purchase

Health and safety policy

Housing management policy

Income management policy

Leasehold management policy

Lettings policy

Mutual exchange policy

Planned and cyclical maintenance policy

Prevention of Financial Crime policy

Rent strategy

Rent to buy policy

Repairs and maintenance policy

Right to Buy and Right to Acquire policy

Safeguarding children policy

Safeguarding vulnerable adults policy

Sales policy

Speak up policy

Tax Strategy for 2023-2024

Tenancy policy

Transparency policy

Treasury management policy

Unacceptable behaviour policy